A complete view of your customer sentiment landscape.
Analysis
Unlock deeper insights from every interaction.
Insight
Complete emotional clarity
Sentiva uses advanced NLP to analyze the emotional undertones in your customer communications. Understand satisfaction levels, pain points, and engagement patterns.
Analysis
Track sentiment trends
Monitor how customer sentiment evolves over time and across different touchpoints, helping you identify areas for improvement.
Speed
Real-time analysis
Get instant sentiment insights from your communications with powerful real-time analysis tools.
Source
Multi-channel insights
Analyze sentiment across all your communication channels - email, chat, calls, and social media.
Intelligence
Smart predictions
Predict customer satisfaction trends and potential issues before they arise.
Intelligence
Turn conversations into actionable insights.
AI Analysis
Understand context deeply
Our AI analyzes conversation context and subtext to provide nuanced insights about customer sentiment and intentions.
Integrations
Connect your tools
Seamlessly integrate with your existing communication platforms to analyze sentiment across all channels.
Automation
Smart workflows
Automatically route conversations and trigger actions based on detected sentiment patterns.
Insights
Data-driven decisions
Transform sentiment data into actionable insights that help improve your customer experience and business outcomes.
